service

Service Overview

Programmed assistance

F.A.T.I. provides programmed maintenance, regulated by a specific contract.
The service is provided periodically, on dates agreed with the client, and includes a series of checks and maintenance defined on the basis of the type of plants and actual needs.
Our staff of highly specialised personnel, undergo a constant updating course in order to be able to develop cutting-edge technological solutions, always in step with market demands, while providing professional assistance for any need.

After-sales service

F.A.T.I. offers complete after-sales service, which includes technical assistance and operation and maintenance of plants in operation. A specific department deals with requests for assistance and complaints under guarantee, as well as maintenance and assistance for existing plants.

Start-up assistance

Installation, commissioning, and training (if required) on the Client's premises or other premises, in Italy and abroad.

Supply of spare parts

F.A.T.I. guarantees the supply of suitable spare parts to its clients in the least time possible.